What do you charge?

Initial assessment including treatment £72 (50 mins)

Follow up treatment £62 (40 mins)

Same charges apply to all animals and cover any treatment within the session. Payment is due in advance of each appointment at the time of booking. We accept online/ card payments.

Where are you?

We are in Hopwood (B48 7AJ), south Birmingham, on the Worcestershire border. Easily accessible from the city and M42. Click here for exact location.

What are your opening hours?

Tues 9.30 - 17.00

Wed 13.00 -17.00

Thurs 9.30 - 17.00

Fri 16.00 - 20.00

Sat 9.00 - 16.30

How do I make an appointment?

First we need a referral from your vet - click here, then we can book you an appointment over the phone or by email / whats app. We often have awaiting list; we can give you a rough time frame on when we may have availability, but this depends on when current patients are fit enough to be discharged first.

Do you offer fun and fitness swims, or puppy swimming lessons?

No not currently, we need to prioritise dogs with injuries, illness or medical conditions. We hope to offer fitness and fun swims in the near future. We only see animals after if your vet has sent us a referral.

What is your cancellation policy?

We need 24 hours notice, anything less incurs a full charge. Please give as much notice as possible, we have many animals waiting for appointments and have to cover the costs of our staff and facilities during empty slots

Can I stay with my dog during the session?

Yes, we require owners to stay with their animal during the whole duration of every appointment. This is for safety, keeping your animal at ease and to give you physiotherapy advice and an exercise programme to take home.

Can I get in the water with my pet?

No, but a physiotherapist will be in the water with your animal for safe and therapeutic handling.

Are there any breeds of dog you do not allow?

We see all breeds of dog, as long as they have been referred by their vet. This includes XL Bullies - they must have a certificate of exemption and be muzzled on our premises at all times. If you are worried about your dog’s behaviour or they have needed muzzling at the vets, please bring a basket muzzle to your appointment and let us know any specific concerns prior to your appointment, so we can help to put your pet at ease and keep everybody safe.

Does my pet need to be vaccinated?

We recommend all dogs to be fully vaccinated against Leptospirosis, Canine Distemper, Canine Adenovirus and Canine Parvovirus before attending our clinic. Due to the large number of dogs in our care, cross contamination is a risk when dogs attend our centre. Home visits can be offered for unvaccinated dogs, depending on location and availability. Talk to us and your vet first if you have an unvaccinated animal.

We can slowly and gently introduce your pet to water; the underwater treadmill is great for this as we control the water level. We use a ‘fear free’ approach and positive reinforcement for all our treatments. If we feel an animal is too frightened or stressed, we will stop and change our approach. Often dogs get used to the water with gradual exposure and sometimes even learn to love it! We can also use land-based physio only, without the need for any water (hydrotherapy), with great benefit too.

What if my pet is scared of water or never been in water?

Do you accept pet insurance claims?

We are covered by most pet insurance providers - please check if your policy covers Physiotherapy or Hydrotherapy, or ‘complementary therapy’. All our physios are ACPAT Chartered Physiotherapists (Category A). We do not accept direct claims/payment from pet insures, but we are happy to fill out claim forms and provide invoices/receipts free of charge, so that owners can claim back the costs of their pet’s treatment after a course or block of sessions. If the insurer requires a physio report or release of full clinical notes, then an administration charge of £15 is payable first.

How do I contact you?

The best way to get in touch is by email or WhatsApp, as we cannot always answer the phone. If we miss your call please leave a voicemail or send a message. We aim to get back to you within 2 working days. Click here for our contact info.

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