Privacy & Cookies

Last updated: November 2026

At 4 Point Physio Ltd, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use and store your information when you visit our website, contact us or use our veterinary physiotherapy and hydrotherapy services.

Who we are

4 Point Physio Ltd provides veterinary physiotherapy and hydrotherapy services from North Barn, Perry Mill Farm, Birmingham Road, Hopwood, Birmingham, B48 7AJ

Company Name: 4 Point Physio Ltd

Company Number: 09625937

Registered in: England and Wales

Registered Office: The Old Council Chambers, Halford Street, Tamworth, Staffordshire, B79 7RB

Incorporated: 5 June 2015

ICO Registration Number: ZA727883

Contact details

Email: info@4pointphysio.co.uk
Telephone: 07740 902 587
Website: www.4pointphysio.co.uk

4 Point Physio Ltd is the data controller responsible for personal information collected through our website and services.

Information We Collect

We may collect the following information:

  • Your name, telephone number, email address and contact details.

  • Information about your animal, including medical history, veterinary referrals, treatment records and progress.

  • Appointment, payment and insurance information.

  • Correspondence you send us by email, telephone or website forms.

  • Website usage information collected through cookies and similar technologies.

How we use your information

We use your information to:

  • Respond to enquiries and arrange appointments.

  • Provide appropriate treatment and rehabilitation for your animal.

  • Communicate with your veterinary surgeon and other relevant professionals.

  • Maintain accurate clinical and appointment records.

  • Process payments and assist with insurance documentation.

  • Meet our legal, financial and professional obligations.

  • Maintain and improve our website and services.

We process information under the lawful bases of contract, legal obligation and legitimate interests, as appropriate.

Our legitimate interests include managing our business, responding to enquiries, maintaining appropriate records and providing effective customer service.

Where consent is required, such as for certain website cookies, we will ask for it.

How we store and protect your information

We use secure digital systems to manage appointments, clinical records, communications and payments.

These include:

  • Cliniko: Our practice management system for appointments, clinical records and client information.

  • Google Workspace: Used for business email, documents, communication and contact management.

  • Stripe: Used to process online payments.

  • PayPal POS: Used to process card payments at our premises.

We may also retain customer names and telephone numbers in our business phone contacts.

We take appropriate measures to protect personal information against unauthorised access, loss or misuse.

How long we keep your information

We retain client information, veterinary referrals and clinical treatment records for eight years, in accordance with our practice's record retention policy.

Other information, including financial records and general enquiries, is retained for as long as reasonably necessary to meet our legal, accounting and business obligations.

Once information is no longer required, we securely delete or anonymise it where appropriate.

Sharing your information

We only share personal information where necessary to provide our services or meet legal obligations.

This may include:

  • Veterinary surgeons and other professionals involved in your animal's care.

  • Pet insurance providers, where appropriate.

  • Trusted service providers, including Cliniko, Google Workspace, Stripe, PayPal and Squarespace.

  • Regulatory or legal authorities where required by law.

We do not sell your personal information.

Some technology providers may process or store information outside the UK. Where applicable, appropriate data protection safeguards must be in place.

Your rights

Under UK data protection law, you have rights relating to your personal information, including the right to:

  • Request access to information we hold about you.

  • Correct inaccurate or incomplete information.

  • Request deletion of your information in certain circumstances.

  • Restrict or object to certain uses of your information.

  • Withdraw consent where processing relies on consent.

  • Request transfer of your information where applicable.

To exercise your rights, please contact info@4pointphysio.co.uk.

You also have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.

Cookies

Our website is hosted by Squarespace, which uses cookies and similar technologies to ensure the website functions correctly and to help us understand how visitors use our services.

We use the following types of cookies:

  • Essential cookies: Necessary for website functionality, security and remembering your preferences.

  • Analytics cookies: Help us understand how visitors use our website so we can improve its content and services.

  • Third-party cookies: May be used by external services or embedded content on our website.

Managing your cookie preferences

When you first visit our website, a cookie consent banner allows you to accept, decline or manage non-essential cookies.

We use Squarespace's privacy settings to restrict non-essential cookies until you have given your consent.

You can also manage or delete cookies at any time through your web browser settings. Most browsers allow you to block or remove cookies, although disabling certain cookies may affect how the website functions.

For more information, visit Squarespace's Cookie Policy.

Changes to this policy

We may update this policy to reflect changes to our services, technology or legal requirements. The latest version will always be available on our website.