Terms & Conditions
Last updated: November 2026
Welcome to 4 Point Physio Ltd. These Terms & Conditions provide important information about our veterinary physiotherapy and hydrotherapy services, including appointments, payments, cancellations and your animal's health and safety.
Our full patient Terms & Conditions, including detailed treatment and hydrotherapy requirements, are provided as part of the appointment booking process.
Our services
4 Point Physio provides professional veterinary physiotherapy, hydrotherapy and rehabilitation services tailored to each animal's individual needs.
All treatment is subject to an appropriate clinical assessment and veterinary consent or referral. Treatment plans may be adapted according to your animal's condition, progress and veterinary advice.
Veterinary referrals
All animals require veterinary consent or referral before starting physiotherapy or hydrotherapy.
Your veterinary surgeon must complete and send the referral form directly to us before your first appointment. We cannot accept referrals submitted by owners.
For more information, please visit our Appointments page.
Appointments and payments
Our standard appointment fees are:
Initial Assessment & First Treatment: £72
Follow-up Treatment: £62
All appointments must be paid for in full within 24 hours of treatment.
We send an invoice with an online payment link before each appointment. Payments can be made by online, by debit or credit card., or with cash.
If you experience difficulties with online payments, please contact us in advance to discuss alternative payment arrangements.
Any additional charges will be explained where applicable.
Cancellations and missed appointments
We require at least 24 hours' notice if you need to cancel or reschedule an appointment.
Cancellations made with less than 24 hours' notice, or appointments missed without notice, will incur a charge up to the full appointment fee, reflecting the loss caused by the cancellation.
Please give us as much notice as possible, as we often have other animals waiting for appointments. This helps us offer available appointments to other patients and cover the costs of our staff and facilities.
Cancellation charges will be applied fairly and in accordance with your statutory consumer rights.
Pet insurance
Many pet insurance policies cover veterinary physiotherapy or hydrotherapy, but this depends on your individual provider and policy. Please check your insurance cover before booking.
Clients are responsible for paying for their appointments directly and reclaiming eligible treatment costs from their insurer.
We can provide paid invoices and receipts to support insurance claims.
A £15 administration fee applies where a written physiotherapy report or copies of full clinical treatment notes are requested for insurance purposes. This does not affect your statutory rights to access personal information.
Your animal's health & safety
Your animal's welfare and the safety of everyone attending our centre are our priorities.
Please inform us of any changes to your animal's health, medical condition or behaviour before attending an appointment.
Certain conditions may prevent animals from safely participating in hydrotherapy, including:
Vomiting or diarrhoea within 48 hours of an appointment.
Open wounds, irritated skin or active infections.
Incontinence, particularly bowel incontinence.
Female dogs that are in season.
We recommend that dogs attending our centre are fully vaccinated. If your dog is unvaccinated, please contact us in advance to discuss appropriate arrangements.
Owners must keep their animals appropriately supervised and under control while on our premises and follow instructions from our team.
Please let us know about any behavioural concerns, allergies or additional support your animal may need.
Further information about preparing for appointments, including feeding, flea treatments and hydrotherapy requirements, is provided in our full patient Terms & Conditions issued upon appointment booking.
Treatment and rehabilitation
Our qualified team will assess your animal and explain recommended treatments, potential benefits, risks and rehabilitation goals.
Treatment plans are tailored to each animal, and recovery times and outcomes may vary depending on their condition and individual response.
We may recommend exercises or adaptations to support your animal's rehabilitation at home.
We reserve the right to adapt, postpone or discontinue treatment where necessary for animal welfare or safety.
Changes to appointments
Occasionally, we may need to cancel or reschedule appointments due to unforeseen circumstances, equipment issues, or staff availability.
We will contact you as soon as reasonably possible and offer an alternative appointment or a refund of any advance payment for services we cannot provide.
Privacy and data protection
We respect your privacy and handle personal information in accordance with UK data protection legislation.
4 Point Physio Ltd is registered with the Information Commissioner's Office (ICO), registration number ZA727883.
For information about how we collect, store and use personal information, please see our Privacy & Cookies Policy.
Contact us
If you have any questions about our services, appointments or these Terms & Conditions, please contact us.
4 Point Physio Ltd
North Barn, Perry Mill Farm
Birmingham Road, Hopwood
Birmingham, B48 7AJ
Email: info@4pointphysio.co.uk
Telephone: 07740 902 587
Website: www.4pointphysio.co.uk
Company Number: 09625937
Registered in: England and Wales
Registered Office: The Old Council Chambers, Halford Street, Tamworth, Staffordshire, B79 7RB
These Terms & Conditions do not affect your statutory consumer rights.